Refund policy
Eligibility for Returns
To be eligible for a return:
- The item must be in its original condition
- The item must not be damaged or excessively used
- Proof of purchase is required
How to Request a Return
To initiate a return, please contact us at:
📧 ecomstfa@yahoo.com
Include:
- Your order number
- The reason for your return
Our team will provide you with return instructions.
Refunds
Once your return is received and inspected:
- You will be notified of the approval or rejection of your refund
- If approved, your refund will be processed within 5–10 business days
- The refund will be issued to your original payment method
Shipping Costs
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos or videos.
We will provide a replacement or a full refund at no additional cost.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company
- Then contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
Contact
📧 ecomstfa@yahoo.com